neka.

NEKA FAZALULLAH · TECHNICAL SALES & CLIENT RELATIONSHIPS

Relationships first.
Results follow.

I connect laboratory and life science customers with the right products, combining technical understanding with thoughtful, personal service.

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Neka Fazalullah in a dark blazer
People-focused. Detail-driven.Calicut, India

A PERSONAL APPROACH TO SALES

Good business starts
with understanding people.

At Gulf Bio Analytical, I manage customer enquiries, prepare quotations, and coordinate with international suppliers to help customers make informed purchasing decisions for laboratory and life science products.

My background spans laboratory research and high-value client relationships. I bring that scientific foundation to technical sales, outbound prospecting, and sales analytics, with the customer at the centre of every conversation.

150–200

active client relationships managed

Malabar Gold & Diamonds

A conversation.
A connection.
A reason to return.

40%+

of leads converted into
confirmed sales appointments

At Malabar Gold & Diamonds

Listen with intention.

Understand the customer’s needs, clarify requirements, and ask the right questions.

Make it personal.

Bring relevant product knowledge to each consultation and follow up with care.

Stay connected.

Carry the relationship forward with post-sale care and support.

Experience with
perspective.

Technical sales, grounded in laboratory experience.
Client relationships, built on understanding.

05 JAN 2026 – PRESENTLaboratory & life science products

Transactional Sales

Gulf Bio Analytical

Manage inbound customer tickets, prepare quotations, and clarify technical product requirements to support purchasing decisions across laboratory instruments and consumables.

  • Conduct outbound prospecting calls to engage potential customers and identify sales opportunities.
  • Coordinate directly with international suppliers including Agilent, Metrohm, Milestone, and Bruker, connecting suppliers and end users for product clarification.
  • Build product knowledge through supplier webinars and industry events.
  • Analyse sales data and prepare reporting to support business development and commercial activity.
PRODUCT PORTFOLIO

Chromatography (GC/HPLC), mass spectrometry, spectroscopy, sample preparation, titration, and electrochemistry; LC/GC columns and consumables; real-time PCR systems, cell analysis, nanophotometers, and microscopes.

JUN 2025 – OCT 2025Biotechnology · Kochi, Kerala

Research and Project Intern

Zygene Biotechnology Pvt Ltd

Processed biological samples using DNA extraction, PCR, ELISA, and spectrophotometry. Optimised sample preparation and reagent usage to improve experimental reliability.

SELECTED PROJECT

Compared conventional alkaline lysis and magnetic bead methods for plasmid isolation, collaborating with senior researchers on data analysis and research reporting.

NOV 2022 – FEB 2023Luxury retail

Customer Relation Manager

Malabar Gold & Diamonds

Managed relationships with 150–200 active clients through personalised follow-ups, product consultations, and post-sale support in a high-value luxury retail environment.

  • Converted 40%+ of leads into confirmed sales appointments.
  • Engaged customers through inbound and outbound conversations by phone, WhatsApp Business, and in store.
2022 – 2025Education · Mumbai

Bachelor of Science in Zoology

Mithibai College · University of Mumbai

A scientific foundation that complements hands-on laboratory experience and customer consultations in life sciences.

CERTIFICATIONSContinued learning

AI & digital workplace learning

Google

  • Introduction to Gemini for Google Workspace
  • Introduction to Generative AI
  • Introduction to Image Generation
  • Introduction to Large Language Models
  • Introduction to Responsible AI

WHAT I BRING

A human touch.
A considered approach.

The details matter. How you listen, how you explain, and what you do after the conversation ends.

Technical & inside sales

Inbound enquiry management, technical product clarification, quotation preparation, and product consultation.

Prospecting & client relationships

Outbound prospecting, lead conversion, customer relationship management, and personalised follow-ups.

Supplier coordination

Direct communication with international suppliers to clarify products and support end users.

Sales analytics & business development

Sales reporting, data analysis, business development support, and Microsoft Office.

LET’S START A CONVERSATION

Great relationships
start with hello.

For technical sales and business development opportunities,
I’d love to hear from you.